CRM Systems
(Customer Relationship Management)
What are CRM partitions?
Organization of marketing tasks
Through this system, marketing tasks are greatly facilitated such as scheduling appointments, which saves a lot of time for marketing staff and gives them the opportunity to focus on the tasks required of them and complete them quickly.
Analytics & Reporting
CRM software provides customer data at a specific time, So it is easy to rely on in developing communication methods between the marketing team and customers.
Sales Management System
Customer Relationship Management System CRM
In the sales journey, From setting the first expectations to the customer's final decision to buy, So that the best decisions can be made and access to a deeper view of the marketing process.
Customer Service
Through CRM system Customer service systems are provided that can receive a lot of requests through an integrated system for obtaining the service in addition to a variety of chat tools to facilitate communication between marketers and customers.
What are the most important goals of CRM?
Ability to add an infinite number of customers
Sends automated alerts to users about appropriate customer contact times to help manage and organize work.
The ability to add the latest business developments and give customers separate access to them.
The system is responsive to all mobiles and screens
Improve the relationship between the company and potential customers so that they become regular customers
Work to improve the company’s communication and promotional activities.
Discover the company’s strengths and work to develop and improve them
Reach defects and problems and work to solve them as soon as possible.
To facilitate data entry Excel
Support the ability to attach files and documents to all parts of the system.
The existence of a detailed archive of all transactions recorded on the system with an explanation of the name of the user who recorded the movement and also the time of registration in days and hours.
A highly sophisticated system for the powers of users and employees where any movement within the program can be controlled with separate permissions.
The possibility of adding commissions to each sales employee in a way that links the departments of the facility to each other, where there is a direct link between the customer service department, the sales department, the operations department, as well as the marketing department.