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CRM Systems

# Amazing Feature For

CRM Systems (customer relationship management.)

The CRM system is simply a system that specializes mainly in managing your customers' relationships with the facility, as it can save all customer data and all transactions with customers and thus helps all employees and various departments of the facility (sales management, marketing management, customer service management, operation management, etc. of departments) in executing and following up all tasks towards clients and their managers, and in the end the company's management is given a complete view of all that has been done between their company's employees and their clients, Also, the data is saved on your server and transferred from it to your browser in an encrypted way in order to ensure the confidentiality of your data. The system is also available to all branches of your company anywhere in the world, as it can be accessed from anywhere and from any device connected to the Internet.

What are CRM sections ?

Organizing marketing tasks

Through this system, marketing tasks are greatly facilitated, such as scheduling appointments, which saves a lot of time for marketing staff and gives them the opportunity to focus on the tasks required of them and complete them quickly.

Analytics and reports

CRM software provides customer data at a specified time, so it is easy to rely on in developing communication methods between the marketing team and customers.

Sales management system

The CRM customer relationship management system contributes to the sales journey, from setting the first expectations to the final decision of the customer to purchase, so that the best decisions can be made and access to a deeper vision of the marketing process is gained.

customers service

Through the CRM system, customer service systems are provided, which can receive a lot of requests through an integrated system for obtaining service, as well as a variety of chat tools to facilitate communication between marketers and customers.

What are the most important goals of customer relationship management?

1.

The CRM system helps to raise the quality of the purchasing process for customers during their dealings with the company.

2.

Improving the relationship between the company and potential customers so that they become permanent customers

3.

Work to improve the company’s communication and promotional activities.

4.

Discovering the company’s strengths and working on developing and improving them.

5.

 Access defects and problems and work to solve them as soon as possible.

6.

The ability to communicate with customers directly and influence them more.

7.

The possibility of adding an infinite number of customers

8.

Sends automated alerts to users about appropriate customer contact times to help with work management and organization.

9.

The possibility of adding the latest work developments and giving customers separate access to them.

10.

The system is responsive to all mobiles and screens.

11.

Supporting the ability to extract customer data from Excel to facilitate data entry

12.

 Supporting the ability to attach files and documents to all parts of the system.

13.

The existence of a detailed archive of all the movements registered on the system, with an explanation of the name of the user who recorded the movement and also the time of registration in days and hours.

14.

 A very advanced system for the powers of users and employees, as it is possible to control any movement within the programme with separate powers.

15.

The possibility of adding commissions to each sales employee in a way that connects the departments of the facility with each other, as there is a direct link between the Customer Service Department, the Sales Department, the Operation Department, and also the Marketing Department.